In the middle of a prairie cold snap last winter, my partner found herself stranded just inside the entrance of a department store at closing. Her car wouldn’t start, and neither of the roadside assistance firms we retain were any assistance at all. No tow services would help, and she couldn’t hire a cab. Thankfully, life in the midst of an economic boom usually brings inconvenience and not such real peril. Tired of dealing with small building firms, I’ve spent the past three months trying to get a large hardware chain to install for me a storm door. Now, for a fee equal to the price of the door, they deal with the same small building firms I had – but they deal with them by facsimile, and it takes weeks for them even to reach anyone by phone. In the meantime, when I visit the customer service counter, I am told that the only person who knows about storm doors is unavailable for consultation. I discuss installation, instead, with a series of teenagers who think doors are things you slam in your parents’ faces. They are no more enlightened on such varied topics as cars, small appliances, or wood stain. I know from experience. It is not that young people lack reasonable authority at work: I was just reprimanded by one at the gas station for forgetting to preauthorize my purchase. I thought by not having children I would miss out on the experience of being dismissed with a roll of the eyes by someone a third my age.
Indeed, good times have brought a variety of unlikely people into the workforce. Calgary Sun columnist Paul Jackson recently described unemployment in the province of Alberta as “voluntary,” and it is not much of an exaggeration. I think it might be more practical if establishments that are not hiring might be the ones who advertise this fact: it would save on “help wanted” signs. Unskilled laborers can now command salaries once reserved for people with a trade, but my concern is that demand has inflated wages beyond the worth of some people’s abilities. Young people are just finding their way, I appreciate; I remember hiding in the bathroom (at the royal wage of $5.50 an hour) when the monotony of my first job as a warehouse sweeper made work unbearable. But what about seemingly able-bodied, sentient adults who cannot keep straight a food order, cannot run a cash register? If an unskilled job is not your first step on the corporate ladder, there has always been the sense that it need not necessarily be your last. Progress is marked by a mastery of the task at hand and an enthusiastic inquisitiveness for what might be beyond. People take pride in whatever they do because its execution is a reflection of them. Getting ahead means doing something, making your break: not simply waiting around sullenly for opportunity to knock. Though if your disillusionment with your job grows debilitating, that marks the end of meaningful productivity. It is okay to use restlessness to fuel ambition, but I think intuitively that few employees come back from the abyss of self-loathing. Unfortunately, if the corporate ladder has become an escalator, perhaps a lack of demonstrable process hastens this disillusionment.
I hope it still goes without saying that everyone deserves an opportunity, but it has become a very popular idea to suggest, further, that everyone can succeed. Maybe this is simply untrue. Perhaps there are some people who are fundamentally unsuited for the workforce. What is very clear is that the decay of service in the service industry is pushing this discretionary aspect of our lives to crisis. And in the boardrooms of our service chains, this is surely being felt. For no matter how long the lines might be at our national coffee chain, we all know intuitively that business has been turned away there. When this bothers enough of those suits around the table, how will they respond? I suspect that some of the people they find they need will be unavailable to them at any price.